I found several. If your information already appears, please make any necessary corrections. The new cycle leaves it so wet that it take three times longer for my dryer to dry it, As part of the repair process, technicians install structural reinforcements to the washer, butcustomers also receive a Home Label Kit that includes an overlay for the machines control panel. My Information. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. People with healthy immune systems are usually not affected by the bacteria. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. We respect your privacy. 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The first option is a free in-home repair that includes reinforcement of the washer's top. Another recall for Samsungthis time, exploding washers. . Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturers warranty, regardless of the age of your washer. Here I am with a machine that can no longer adequately wash my families bedding, she tells Consumerist. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. Our records indicate that there is an invalid serial number registered. En espaol. Your Account. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Click UPDATE MY INFORMATION to change or correct your information. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. So for now my niece has a like new washer. However, after some searching, I found a good video by Samsung. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. 3. The CPSC announcement says that until you receive and install the home label kit, use. I saw a Samsung Washer pushed to the curb. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. asier to install than I thought it would be. Fast, easy checkout with Shop Samsung App. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. Register your product and find out whats covered. Samsung has mailed more than 2 million Home Label Kits to our known customers. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. The link you selected is for a destination outside of the Federal Government. All for the less than $15 cost of this kit! 2023 Reviewed, a division of Gannett Satellite Information Network LLC. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. The washing machines have mid-controls or rear-controls. Learn more Request repair service Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. John says that hes run into the same issue when washing bedding. Note: Please enter the Email address and Phone number you previously used to register your product. Samsung Washing Machine Identification Label, BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries. List the brand, model number, and serial number of your new washer. $46.62. Looking for a replacement part? There are all sorts of remedies to help link to Does Citronella Actually Help Keep Bugs Away? So for now my niece has a like new washer. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Fits models Samsung top-load washer models: 3282689, AP5623264, PS4221572, EAP4221572, PD00007282, DC97-16350C, WA400PJHDWR/AA-01, WA400PJHDWR/AA-02, WA400PJHDWR/AA-03, WA422PRHDWR/AA-02, Weve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. $ 382* Exchange rebate with purchase of Samsung washer $ 272 * Exchange rebate with purchase of Non-Samsung washer. Please click the link to start your subscription. eally the hardest part of this repair iswell there is not a truly hard part. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. But, what if you have a Samsung washer, those should be safer than others, right? Easy sign-in, Samsung Pay, notifications, and more! Why is that? Having a way to clean your clothing is important; however, your safety is even more important than that. Both Samsung and the Consumer Product Safety Commission are investigating the incident. . Please enter the correct serial number. 1. Full details about the in-home repair and the rebate can be found at http://www.samsung.com/us/TLW. * For Samsung Supplies information go to: * For S.T.A.R. However, after some searching, I found a good video by Samsung. Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. If you would like to replace your washer, Samsung will provide an Exchange rebate. Get Notified About Each Recall via Email. . Legal Some parts of this page is temporarily unavailable. The model and serial numbers are found on the washer's label attached to the inside of the top lid. Our easy-to-navigate pictures and diagrams . But now the lid is broken right at the left hinge. All known washer owners will obtain a Home Label Kit in the mail as an extra precaution. How will the value of my washer be determined? The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. You will receive a Home Label Kit in the mail within the next 14 days. View Complete Recall Details. An additional label is located on the rear of the washer. Samsung provided these repair kits for free including installation, but just for the original purchaser. But could use some instructions (or link) on how to install the kit. I found several. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. By providing your telephone number and clicking submit, you authorize Samsung, or its representatives to use this number to contact you to provide information about your Samsung products and services through an automated or predictive dialing system or prerecorded message system; regardless of whether the number is on any do-not-call lists or is otherwise registered as a wireless telephone number. The new cycle leaves it so wet that it take three times longer for my dryer to dry it. View Complete Recall Details. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. SAMSUNG APPLIANCE REPAIR. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. That depends on your location. When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. I saw a Samsung Washer pushed to the curb. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. After that, the installation is easy. 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