Connect with our Samsung Care Pro and we'll help you find a solution. There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. (Last edited I have tried all combinations and it will not go into diagnostic mode. Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower. Free standard shipping, exclusive offers and financing options. If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. Moisture may form at times on the vertical hinged section. I get how that could be a bit frustrating. RF28M9580SG / RF28M9580SG/AA 3.5 (271) Write a review Share your product experience Leave notes, sync calendars, and display your photos on the Family Hub Go from freezer to refrigerator with FlexZone temperature settings Choose your Color Fingerprint Resistant Black Stainless Steel Fingerprint Resistant Stainless Steel Samsung RF28M9580SG/AA 28 cu. I am sorry to hear about this. The Samsung Refrigerator's Ice Maker is probably one of the most notorious appliance problems out there - but what all can you. Read full return policy Have one to sell? 1- Clogged water filter - If your water filter is clogged, it can prevent water from getting to your ice tray or ice make and can keep it from making ice.2 - Faulty door switch - If your refrigerator thinks the door is open because of a faulty door switch, your ice maker may not produce ice.3 - Ice tray not fully inserted - If your ice tray is not properly or completely inserted, the ice maker may not turn on and may not produce ice. If you found this video helpful, please give it a like, feel free to comment (I still respond to all comments) and subscribe for more future videos! Replace as needed. If you have one of these models and the dispenser has not worked since installation, check these lines. Both sides may be close to deal on Samsung ice maker lawsuit. 09-01-2020 Test the start capacitor with a multimeter to check if it is defective. The original complaint was filed in New Jersey federal court in 2017. (This was suggested to us by a guy who came to repair our dryerI asked and he said it's common. Copyright 1995-2023 SAMSUNG All Rights Reserved. ) in. in. The first is our general troubleshooting guide for what to do if the ice maker is not working properly. If not full, block the receiver with your hand and see if the status changes to Full. 2023 Cox Media Group. There are several components in the control module of the ice maker that can fail and most are not sold separately. Yes, the water supply is one. $16495 FREE delivery April 10 - 13. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. If the ice bucket is detected as full the segment will be blinking. My bottom-freezer fridge, model RF260BEAESG/AA, stopped making ice. To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. But if it does not change and there is no continuity, the thermistor is probably damaged. Any servicing must be performed by a qualified technician. Use a flat-head screwdriver to turn the levelers. It's a default in factory refrigerator. All rights reserved. Therefore, it is important to correctly diagnose that the compressor is bad before changing it. 11:48 AM selection. Thanks! in. She wants the company to reimburse her for a service call she paid for, her refrigerator and her kitchen floor, which she says has cost $1,000 so far in repairs and that does not include labor. Using a multimeter, test the thermistor. Support on the phone said should be making 96 cubes a day. by Copyright 1995-2023 All Rights Reserved. The assembly may include. This document cannot be used without Samsung's authorization Sequence Note Within 3 seconds, touch the "A" and "B" part as "A-B-A-B-A-B". If the internal or external LED lamp is out of order, contact a local Samsung service center. Obviously not worth the cost of a service call, but hoping . Most models of Samsung ice makers have test buttons. If the door is left open for 5 minutes, internal lights (in the fridge and freezer) will blink for 10 seconds and then turn on. If there is a kink in the line or the line is damaged, it may be preventing water from getting into your ice tray or ice maker.5 - Power button - A lot of modern day refrigerators have an actual on/off button located within the ice maker. Turn the thermostat from low to high and wait to hear an audible click. Please send the full model and serial numbers to this PM Link. So find that on your ice maker. As an alternative, chat with any of our appliance technicians who are available to give expert and professional advice, no matter the appliance problem. Farm houses and by clients in hotels, motels and other residential type environments; bed and breakfast type environments. Our featured ice makers can be found exclusively on our Amazon. 01-09-2021 Mon - Fri: 8AM - 12AM (EST) / Sat - Sun: 9AM - 11PM (EST) 06-02-2021 So far it's ok with dispensing water / ice, but now the little white spot light that goes on when pressing the lever is on and won't go off. (before outage, was bottom ice maker was fine.). It's cable. RF28M9580SG/AA: 30-inch Microwave Combination Wall Oven: 493: RF28M9580SR/AA: 28.0 Cu. If everything there is up to snuff and the light is still staying out, a service call would be necessary. 12-30-2020 This appliance is intended to be used in household and similar applications such as: 1-800-726-7864 The fact that Samsung isn't reaching out to fix a problem that they know exists really irks me. Disconnect it from the back of the fridge, place a bucket and towels to collect water, turn on the water supply and dispense water straight from the line. The test begins after this. Click on Shop Parts, or select the kind of product you're working with on the left and we'll help you find the right part. JavaScript is disabled. 01-04-2021 Resetting your ice maker isn't something you'll typically need to do very often. by But if the blades turn freely and are clean, test the motor to check for continuity using a multimeter. 10:42 AM Unplug the quick release plug attached to the freezer, then reconnect it.. Stephanie Nikki There's a lot of different causes though, and they're all covered in this article below. If you are not sure about how to rightly diagnose them, have a refrigerator technician take a look at them to determine if they are damaged and replace them. Thermador Refrigerator Dispenser Problems [Solved], How Do I Defrost My Samsung Ice Maker? Obviously not worth the cost of a service call, but hoping others might have had this issue and can provide some insight. MsBri1 01-12-2021 Always make sure to double check your appliance's model number when purchasing parts. Left knob on the electric range wont fully turn off, How to turn off ice maker in freezer model RFG29THDRS. It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. Easy sign-in, Samsung Pay, notifications, and more! Help us to make recommendations for you by updating your product preferences. What are my options for my refrigerator that isn't even two years old and the ice maker has been messed up since we got it. Food Management - Create shopping lists and see inside from anywhere with 3 built-in cameras, also set expiration notifications to make sure everything is fresh . Replace it as soon as possible. ) in. Be sure to reference your owners manual for these items.Below are the eight things I check if my refrigerator is not producing ice. Check to see if any of the components of the ice maker is burned during the outage. For a better experience, please enable JavaScript in your browser before proceeding. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. Test the door switch of the refrigerator using a multimeter to check for continuity. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? If the door is left open for too long, the top internal LED will blink. The action you just performed triggered the security solution. This is because the switch is responsible for turning the dispenser off once you open the door of the unit. Our featured ice makers can be found exclusively on our Amazon store.ANYONE can fix or repair their Samsung ice maker or dispenser with this detailed step-by-step video! The judge will have to sign off on any deal. Samsung 4-Door Flex with Family Hub 27.9-cu ft 4-Door French Door Refrigerator with Ice Maker . Do not install the refrigerator in a damp location or place where it may come in contact with water. ft. Capacity 4-Door Flex Refrigerator - Use Manual - Use Guide PDF. The most common reasons for ice maker problems are: Pause feature enabled Water line malfunction or setting Clogged filter Faulty water inlet valve Thermostat set too low Ice Maker Stopped Working Control Arm Out of Position Many ice makers have a control arm that activates a pause feature when the ice bin is full. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- https://www.samsung.com/us/support/troubleshooting/TSG01207806/, https://twitter.com/messages/compose?recipient_id=18768513, https://www.samsung.com/us/support/service/. 07:48 AM Samsung - Refrigeration, Copyright 2023 ManualsFile.com. I learn to put it in defrost for ice maker, Hold ice maker and lights on front panel until it beeps then pressing light button till DF comes up, it beeps for about 30 minutes then scrap the ice off and the it starts over.. 01-12-2021 The freezer temp should be between 0-5 degrees for the ice maker to cycle properly. Follow these troubleshooting tips and you should be able to get your ice maker back up and running. Its a 2017 model refrigerator so its only four-and-a-half years old, and weve already had the ice maker replaced three times, she said. Refrigerator Ratings. Disconnect the water line and place it in a bucket or in your sink. The ice maker has stopped producing ice, and I think it needs to be defrosted. I am extremely angry over this. Ice maker assembly DA97-15217D contains the complete ice maker and housing. Performance & security by Cloudflare. I would suggest checking the wiring harness to make sure that none of the connections are jammed or anything. Release the buttons and press the Lighting button: If the ice bucket is detected as "not full" the bottom segment of the digital 8 in the R-10 position will be solid. this is not normal 0 Likes Share Reply shaneybhoy 09:14 AM If there is dirt or debris, clean the blades thoroughly. ice maker KITCHENAIDE UNDER COUNTER not working. Both sides are supposed to report back by Feb. 15. The following are possible solutions to a Samsung fridge with ice maker not working: Check the blades of the fan to see if there is any obstruction. 01:14 PM If this happens, then the pressure is right. My family has Samsung phones, television, washer and dryer and refrigerator. However, when pressing the button combo on the front panel (freezer (upper left) and the lighting (center right)) nothing happens. If the chime still doesnt sound or there is an error code displayed on the panel, contact Samsung Support center to request service. The water filter in the fridge can also cause the pressure to drop, leading to the ice maker not working. At this time, there has not been a recall issued on the refrigerators. If all is working well with the ice maker, then try to reset the ice maker. The ice maker is making ice cubes that are too small Ice cubes that are hollow or too small can usually be traced back to two main factors: water flow and temperature settings in the refrigerator or freezer compartments. Warning: The sessions directory does not exist: . Samsung Refrigerator RF28HDEDBSR Ice Maker Issues, Ice Maker Keeps Freezing or Not Making Ice, Refrigerator Wi-Fi Disconnected and Won't Reconnect. Click here to use the chat box on this page to speak with a verified appliance technician right away. Samsung is coming out tomorrow to fix it again. I've seen all the video's (same issues I've been having) and also about the Class Action Lawsuit that's in Pvt Remediation now. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. Any ideas? It could take up to 6 minutes and during the test, ice cubes drop in the ice bucket and the water valve gears up to allow water into the ice maker. When resetting doesn't work, the next step is to empty your freezer of its contents and to gather a bunch of towels. So far it's ok with dispensing water / ice, but now the little white spot light that goes on when pressing the lever is on and won't go off. Do not bend the power cord excessively or place heavy objects on it. Cooling issues with Samsung refrigerator or freezer, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, home-appliances|refrigerators|4-door-flex, Do Not Sell or Share My Personal information. Do not plug several appliances and the refrigerator into the same multiple power strip. This website is using a security service to protect itself from online attacks. So ensure you check all the other parts of the fridge before settling on any of the boards. SamsungAl The filter light icon was on, so I replaced the filter. Picture . $150.00 + shipping. Both have so many problems. The AutoFill water pitcher will stop filling if it detects a leak, and will make the icon on the panel blink until the issue is resolved. Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. The cause could also be as simple as the ice maker not having enough water or no water at all. They sent out a tech and said it's working fine. Leveling must be performed with the refrigerator empty. The most common reasons for a Samsung fridge that's not cooling properly is that it's too close to a wall, in demo mode, has a faulty door seal, a faulty thermostat, or simply needs to be reset. The temperature control board or the main control board could be damaged or become faulty, causing problems with the fridge and ice maker. See my note below. I can definitely understand your concern with your ice maker. Prices pulled from the Amazon Product Advertising API on: Product prices and availability are accurate as of the date/time indicated and are subject to change. (Last edited Please take our brief survey. We should all demand a replacement refrig. Bottom-freezer fridge RF260BEAESG/AA - Where is th Bottom-freezer fridge RF260BEAESG/AA - Where is the ice maker reset button? 133K views 1 year ago How to fix your fridge or fridge freezer In this video, Mat shows you how to test and reset the ice maker on your Samsung American style fridge freezer. If it is faulty, the dispenser wont work. Set the freezer temperature between 0 degrees and 5 degrees Fahrenheit. If the store cant help you, contact the company directly at 1-800-SAMSUNG (800-726-7864). When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. Privacy Policy. If the vertical hinged section is reversed, put it back into the correct position, and then close the door. Determine this with the help of a refrigerator technician if you cannot do it yourself. We also have installation guides, diagrams and manuals to help you along the way! CHARLOTTE, N.C. Thousands of frustrated customers have complained online and to consumer groups about their Samsung refrigerators, saying the ice makers are defective. If you're still having issues, contact Samsung customer service for further assistance. This could take up to 10 seconds. My SamsungRF28HDEDBSR refrigerator ice maker freezes over, and the ice gets stuck when trying to make ice. You can toggle the alarm on and off by pressing Door Alarm. However, if the entire system fails to work, it is probably due to a damaged board. According to the experts, the ideal temperature for cold storage is 43F or below but according to the statement, it's not the case at all. Copyright 1995-2023 All Rights Reserved. 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The same multiple power strip off ice maker in freezer model RFG29THDRS I Defrost my Samsung ice makers can found... Or external LED lamp is out of order, contact the company directly at (! 0 Likes Share Reply shaneybhoy 09:14 AM if there is dirt or debris, clean blades... The panel, contact a local Samsung service center water line and place it in damp... Flex with Family Hub 27.9-cu ft 4-Door French door refrigerator with ice maker not properly. With a multimeter left knob on the electric range wont fully turn off ice maker the! Raise the left side or turn it counterclockwise to lower very often moisture may form samsung rf28m9580sg ice maker not working. Maker has stopped producing ice the switch is responsible for turning the dispenser wont work help you a. A security service to protect itself from online attacks to help you, contact Samsung customer service further. Center to request service residential type environments the full model and serial to! 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The internal or external LED lamp is out of order, contact Samsung service... Replaced the filter light icon was on, so I replaced the filter light icon was on, I! In New Jersey federal court in 2017 fridge before settling on any of the ice bucket detected! Diagrams and manuals to help you along the way for safety reasons ft. Capacity 4-Door Flex refrigerator - manual! Switch of the fridge and ice maker they installed does the same multiple power.. This with the ice maker tried all combinations and it will not go into mode... Leveler of the ice maker Keeps Freezing or not making ice filter in fridge! Opened, the top internal LED will blink Samsung Pay, notifications, and more the sessions directory not... You 'll typically need to do very often Last edited I have tried combinations! Security solution door refrigerator with ice maker everything there is up to snuff and the refrigerator a!