If the microphone of your Infant Optics DXR 8 is not working, it may be because you are moving around either the microphone. You can also purchase one using the link above. All the basic features that weve come to expect from a baby monitor are well executed, and the DXR-8 goes the extra mile with a few interesting extra features. International Association of Better Business Bureaus. Hi there! I like the size of the monitor. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). Another fix that has worked for some users is rebooting your Infant Optics to make the purple or pink screen go away. If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. Will recommend this brand to other parents looking to purchase a monitor. the shipping service selected, the seller's shipping history, and other factors. Because yes indeed, you do have the option to purchase up to three additional cameras if you want. The standard lens has a basic zoom function whereas the optical zoom lens provides more crisp images for close-ups. I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. It also stopped charging. It does not use AA or AAA batteries common with audio baby monitors such as VTech. Before you decide to purchase another battery, do the following: (1) Fully charge the Infant Optics battery, (2) Remove the battery cover, (3) Leave the battery unplugged for up to 1 hour then (4) turn it back on. This replacement parent unit is NOT compatible with older versions of Infant Optics that used micro-USB power adapters. Once you've paired the two once, you never have to do it again. I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. I felt like I'm always charging it. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. This reception range is extended by 50% more than our DXR-8 video baby monitor model. The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. Unsubscribe easily. I received an email shown in the snapshot below: The image below shows where you can find the serial number of Infant Optics DXR 8. I contacted customer service and was sent a new monitor free of charge. To increase signal range, place the monitor unit and camera unit where the least number of walls and ceilings are for the signal to pass through. PRIVACY GUARANTEED Closed-loop system, non-Wi-Fi monitor. We have over 20 differentiating features that may make it better or worse than Infant Optics DXR 8. In other words, you can only connect one camera to one Infant Optics screen. If the problem persists, the Infant Optics customer support team trusts its customers. The 2.4-GHz transmission provides a secure digital connection, so you dont have to worry about the loss of privacy. If you are a member of the press or media and would like more information about our products or company, please reach out to our press team at: The little coos and giggles make our worlds go rou, We get it - you want to hear and see your baby at. The Infant Optics DXR-8 was the best non-Wi-Fi option that I found; even though the signal can go in and out sometimes, that seems to be unavoidable in non-Wi-Fi monitors. The Infant Optics DXR-8 was released a couple of years ago, the latest model is the Infant Optics DXR-8 Pro check out our full review. But were glad to report that this isnt the case with the Infant Optics DXR-8. Free shipping for many products! Turns out this is the manager calling me back, and since they hung up on me and theres no working callback number I email and let them know to please schedule a call with me so we can be sure to connect this time. Buy from the most trusted baby monitor experts since 2011, backed by 7-days a week live customer service and technical support. No response. The highest earners in the top 75th percentile are paid over $125,085. If you need just the monitor, you can mention that to customer support. The DXR-8 monitor only can only be connected to one camera at a time. I let them know about the c-section date and immediate need for a resolution in my first communications. Wondering whats in the DXR-8 box? This means that you can change the default lens to a wide angle or a zoom lens to give you more flexibility. I like how you can view the video and the Smart Sock stats all in one place on the Owlet app. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. Sorry mama, we couldnt find your sanity either. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. Compatible with Infant Optics with Micro-USD? (Again, why Infant Optics likely has a BBB of F as they are selling faulty units and then protecting their company rather than recalling the faulty units and making things right with their consumers). During this phone call, Ismae engages in a number of unprofessional exchanges. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). If several customers are complaining that the customer support is not helpful, stay away from that brand. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. In 2019, Infant Optics DXR 8 introduced a replacement or additional baby monitor that you can buy to replace your broken Infant Optics screen/monitor. Depending on the nature of the damage and the period of use, you may be given a free screen replacement! I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. Depending on your houses layout, you might be able to sit outside and still receive the signal from your babys bedroom. Excellent customer support. When you first contact customer care, they may try to guide you on how to fix it but will ultimately tell you how you can claim a warranty to fix the buttons that are not working. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. Additionally, make sure to check the reviews to get a sense of what other people think about the product. Some users forget their smartphone in their pocket when fiddling with the monitor; or placing the monitor and smartphone very close to each other on their bedside while they sleep. Infant Optics is a wholly-owned subsidiary of Genexus LLC. Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. We actually used the Smart Sock, which is a sock that reads heart rate and oxygen levels, with Ellie up until she was about six months old. You will need to plug it at night to recharge while you sleep however as the battery takes about 7 hours of charging to be full. The product was designed for children and also for small kids around the house. This leaves me with no way to keep an eye on my baby. I had another brand but I chose this because it was fully loaded with so many great features. Delivery times may vary, especially during peak periods. You can read our review of Infant Optics DXR 8 Pro here. Owlet's $399 Smart Sock and a video monitoring system combo, Buy the Infant Optics DXR-8 Baby Monitor on Amazon for $165.99, Buy the Infant Optics DXR-8 Baby Monitor on Best Buy for $165.99, Learn more about how our team of experts tests and reviews products at Insider here. Some of my favorite features are the convenience of moving the camera with the receiver, superior night vision, temperature monitor, and push-to-talk feature. Summer Infant is one of our 6 top touchscreen baby monitors in 2022 and we have a picture of the additional handheld/screen you may be looking for below. If your Infant Optics DXR 8 monitor or screen is broken and your device is within the 12-months warranty, you can get an Infant Optics replacement monitor from Infant Optics at no cost to you. Established in 2011 in San Francisco, C.A., Infant Optics is a brand that specializes in baby monitors. If you have Infant Optics DXR 8 Pro, your warranty is longer (up to 36 months) and you can get a replacement for free. With both of those, you'd have to go into the baby's room to manually adjust the camera. Date First Available. Early Black Friday Deals Disability Customer Support Holiday Gift Guide Best Sellers Amazon Basics Customer Service Prime New Releases Books Music Pharmacy Registry Amazon Home Fashion Kindle Books Gift Cards Toys . It is 1(800)-291-0195 and the email is info@infantoptics.com. We don't have any of the add-on features like extra cameras or battery packs, or wide-angle or optical-zoom lenses because we don't currently have a need for them, but having extra cameras for multiple children or different rooms in your home could be useful. Its not a big discrepancy, but we would have liked to see better accuracy. Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. I always play white noise in Ellie's room while she's sleeping, so the volume indicator is continually green or orange, but it always turns red when she cries. If you want something more high-tech, check our review of the latest Nanit Plus camera. for Apple products. Results in louder volume and crisper audio quality. Just email them with the details of your issue and specify that you lost your original receipt. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. And also, the screen quality is really excellent. One example is Anker Electronics, the manufacturer of the Eufy Spaceview baby monitor. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. . In addition, the sound quality is good. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. She states that I am attempting to blackmail her by asking for a unit replacement. The picture and sound quality on the parents monitor is one of the best in the market. If the item details above arent accurate or complete, we want to know about it. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. Infant Optics monitor replacement battery. In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. It helps save the battery as well. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! It will show the temperature in each room on your display. This profile has not been claimed by the company. We know from experience that as parents, your time is valuable. Also, there is a limited range on where you can reach with it. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. The add-on cameras are sold separately (you can buy them here on Amazon). OPTICAL ZOOM WITH DIGITAL ZOOM For unparalleled zoom performance, use our three-step digital zoom which can be operated by using our 2x optical zoom lens (included), together with our 3x digital feature so you can see your baby sleeping in 6x zoom, without pixilation, blurring, or compromising video quality. If your Infant Optics screen is not working, you should contact customer support. You may qualify for a free battery replacement if your Infant Optics is within the one-year warranty but you need to check with their support team. Operating on 2.4GHz FHSS frequency in a closed-loop system, only YOU can see and hear your baby. Not being on Wi-Fi also makes it very easy to travel with this unit. The image resolution is at 640 pixels by 480 pixels (VGA). For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. We value your privacy. The DXR-8 doesnt have all the latest bells and whistles that more recent baby monitors have; however, we still think its one of the best video baby monitors if you dont want a WiFi monitor. Infant Optics is affordable and I liked that you could add a second camera if you wanted. Today, 9/19/21, I AGAIN get a call from +**** and AGAIN the call hangs up on me as soon as I pick up the phone. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. This is unheard of! This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. I chose this brand because my daughter was using it and said it was great. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We know from experience that as parents, your time is valuable. Enjoy reading our tips and recommendations. Any device that uses 2.4GHz frequency can interfere with Infant Optics signals such as cordless phone, internet router, and microwave. With the press of a button located conveniently on the monitor unit, you can easily soothe your baby back to sleep. Its handy for ensuring your babys room is comfortable and might help avoid cases of SIDS, but only if the sensor is accurate. ConsumerAffairs is not a government agency. Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. The $300 Nanit Smart Video Baby Monitor is a popular and highly recommended option that does use Wi-Fi, but it's definitely on the pricier side. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. I used the monitor and cameras about a year and then packed them away carefully in their original packaging. There is indeed no split-screen mode. If these two suggestions do not work, you may want to contact Infant Optics support. Support - Infant Optics Keeping families safe is our priority. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. The monitor parent device has a rechargeable Li-ion battery that Infant Optics claims will run 10 hrs on standby mode and 6.5 with the screen on continuously. It is a really nice baby monitor. The microphone and the speaker will not work if you are moving. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Note that some older versions of the Infant Optics DXR-8 camera had issues with their image quality, especially the auto white balance. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Infant Optics does not have a smartphone app because they cannot connect to the phone. In our testing, the Infant Optics DXR-8 camera produced an average EMF reading of 1.89 mG when placed 6 foot / 1.8 meters away from our babys bed. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You just need to communicate on email and indicate when you bought the baby monitor. One of the key differences between security cameras and traditional baby monitors such as Infant Optics is the fact that you can add or replace the screen/monitor/handheld unit of a baby monitor. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE The ideal customers for this product are willing to pay a little extra to guarantee that they have complete monitoring abilities. Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com Infant Optics' customer service support is excellent! Only wifi baby monitors such as iBaby or Arlo baby can connect to a smartphone app but Infant Optics and other non-wifi baby monitors do not have an app and rely on a stand-alone or dedicated screen to display the video feed. Follow the 10BabyGear suggested troubleshooting steps to fix Infant Optics failing night vision. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. I also liked how you can see regular light and then night vision. Customer Reviews. I think they should either make products more durable or make them cheaper so that it doesn't cost so much to replace. Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0. . The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. Unfortunately, we did have one issue with our monitor, but that resulted in a surprisingly great customer service experience. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. Yes. BBB reports on known marketplace practices. You can bump that up to 10 hours with the screen on standby. Some users have however complained that the battery drains within 2 hours after some period. Baby monitor with temperature sensor: Amazon.com: Infant Optics Infant Optics Home DXR8 PRO DXR8 Posts The media could not be loaded, either because the server or network failed or because the format is not supported. Free shipping for many products! If you buy them, we get a small share of the revenue from the sale from our commerce partners. I did not receive a callback, and followed up via email on 9/13 and 9/14. If the Monitor Unit is on and the buttons still do not work, the buttons might be faulty. Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. (Opens in a new window) $41.39 (List Price $74.99) Nooie Wi-Fi 1080p Baby Monitor With Night Vision Motion. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. The audio will remain on. Secure baby monitor connection: There are so many monitors out there, so knowing exactly what you want from your monitor before you start looking will help you narrow it down. Motorola baby monitor is a remote wireless monitor for baby that enables you to keep an eye on the things that you would like to monitor. Dont quote me on this though. Below are some of the things customers have had to reach Infant Optics for support. It is relatively cheaper than the competitors above. You can turn off the screen on the receiver if you don't want it shining while you sleep, but you'd still see the volume lights. Axvue also released an additional monitor to Axvue E632, the dual camera baby monitor. All this for a price that is excellent compared to some of the other models that weve tested. Do this and wait for at least 90 seconds. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Unsubscribe at any time. We recommend that you read our article on electromagnetic field if you want to understand what it means in terms of health and safety for your baby. This is one of the disadvantages of Infant Optics as it does not allow you to view your baby videos if you are more than 460 feet away. 110v-240v compatible. the shipping service selected, the seller's shipping history, and other factors. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. For me, the most important thing about this monitor is that it doesn't use Wi-Fi. BBB is here to help. Video playback is displayed in 720P high definition (HD) resolution. 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I like how you can bump that up to 10 hours with the press of a button located conveniently the. Dog or sit out on the Owlet app sorry mama, we couldnt find your sanity either monitor, never! Details above arent accurate or complete, we want to know about product! Dxr-8 camera had issues with their image quality, especially during peak periods c-section and! Has worked for some users infant optics customer service rebooting your Infant Optics does not use AA or AAA batteries common audio... Or sit out on the parents monitor is one of the best in the calculation BBB. Because yes indeed, you might be faulty earned her bachelor of science degree in education from Penn State with... Recommended it but i chose this brand to other parents looking to purchase monitor! Fhss frequency in a closed-loop system, you can read our review of Infant Optics baby monitors as... Several customers are complaining that the battery drains within 2 hours after some period things! 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Trusted baby monitor fix Infant Optics about the product was designed for and!, we get a camera replacement if your Infant Optics screen you moving.