Also, in some cases sellers run into problems if a bidder does not pay for an item. This should be on any correspondence associated with the transaction. You can choose to issue an eBay partial refund either by order or by item. Ebay keeps telling me someone from appeals will contact me but I receive nothing. stand in queues at the post office (due to the war in Ukraine these Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When I say fraudulent returns I mean the situation where a buyer will select a return reason like "Item defective or doesn't work". But eBay makes it easy to win over dissatisfied customers when things go wrong by giving you the option to issue an eBay partial refund. Occasionally as an eBay seller, youll have an angry customer or a problem with a product or delivery. If you have been in a post office, you have noticed, I am sure, the way Manage returns, missing items, and refunds for sellers, For example, if you issue your buyer a $100 refund and only have $80 in Available,Processing, and On hold funds, your payout checking account or on-file payment method will be used to fund the remaining $20. the transaction number. You need to sit on these returns and forget the no-returns business - that only covers remorse returns - in the case of not as described, we don't have much of a choice. When eBay issues a refund to a buyer, we may deduct the full amount from the sellerfor reimbursement. Select the payment. However, keep in mind that eBay cant guarantee that the buyer will return the item. label than you expected, more than the original price? In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. - edited When responding to a dispute, you may choose to: If you agree with the buyer, or youd prefer not to challenge the payment dispute, you can accept the dispute. So when a buyer returns a brick and not you item you do the following: You do all of that and supply ALL of the data to eBay and usually you will get a refund. When you accept the return and issue a return label, eBay does not give the buyer the option to use their own label. So I have tried to sell this before each time I just gave a refund You have 180 days in which to do this by following these steps. These are the first I've used since the USPS 07:53 PM. Go to Activity. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. The cookie is used to store the user consent for the cookies in the category "Other. saying;"It was not possible to generate the label. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" This cookie is set by GDPR Cookie Consent plugin. wikiHow is where trusted research and expert knowledge come together. If you are eligible for seller protections, you wont be charged the refund amount and we may also waive or refund the dispute fee. You may be required to sign in using your eBay login and password. Next we see sellers who when faced with a return, get emotional and act on those emotions. 4 min article FYI it's a federal crime to disclose the details of 2 packages that's not addressed to you. Eligible scenarios and excluded transactions, Within 5 calendar days after the dispute notification is received, Challenge the dispute and provide supporting evidence. Enter the desired refund amount, and select, Select your preferred payment method and select. If reimbursement is unsuccessful, eBay reserves the right to seek reimbursement through other means. This lets you communicate directly with the seller. If you don't, or refuse, eBay automatically refunds the buyer. The seller refunding the buyer up to the full cost of the item plus any applicable sales tax and original shipping costs. Buyers can't use more than one resolution method to get a refund. From the dropdown menu, select Send refund. If you are selling on eBay, you shouldn't be. I have proof from USPS stating that the tracking number the Buyer and Ebay provided was not my return address, USPS also confirmed that the same buyer is sending multiple packages to other stores near my house as well and is probably scamming other sellers as well. When determining whether to protect a seller, eBay will look for one of the following: If eBay determines that the transaction is eligible for protections: When a buyer files a payment dispute, the seller will be charged a dispute fee if they challenge or don't respond to the dispute, and they are found responsible for the disputed amount. How do I contact someone at Ebay to let them know how a seller kept Verify or edit the information, or upload new evidence. If you don't receive a refund, you . The saved payment method will be used for any future charges. Include your email address to get a message when this question is answered. If, however, the customer makes a return request, you can open discussion and politely steer them towards an eBay partial refund. A strong shipping strategy is key for a successful holiday. When youre thinking about offering an eBay partial refund, balance the cost of doing so against the cost of processing a full refund and return. You also have the buyers name and address, not sure how far they are from you but there are other options that I will not post in this forum but think creatively. The seller coming to an agreement with the buyer to send a replacement item after the buyer returns the original item. One of the biggest issues we see on these boards relates to sellers with a 'no returns' policy. Knowing the best time to offer one can save you time, effort, money, and protect your reputation as a seller. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. Here you can discuss all things shipping with other members. To respond to a dispute, select View details next to the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. postage. There may be situations where eBay already has enough evidence to challenge the dispute, and it'll share it on your behalf. A significant number of complaints are . To help prevent payment disputes, you should always: Buyers can't use more than one resolution method to get a refund. 4 min article. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. When a buyer opens a dispute with their payment institution (for example, their credit card provider or PayPal), the payment institution will inform eBay of the dispute and initiate a process to resolve the dispute with the buyer. If eBay determines that a seller is not eligible for payment dispute seller protections, the seller can submit an appeal by contacting eBay within 30 calendar days from the date the payment dispute outcome was communicated. You can issue full or partial refunds for items in Seller Hub up to 90 days after the original transaction. with the buyer's email address or IP address for NFTs, A clear photo showing the item is as described and its condition pre-shipping, Messages with the buyer showing the issue has been solved, e.g. INTERNATIONAL SHIPPING IS NOT WORKING FOR ME, "Keeps saying try again later, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. For more information, please read our article on Getting paid for items you've sold. To request a refund for a completed payment, you'll need to contact the seller. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Below, you'll find the links to our fees pages on international sites: If you challenge the dispute, well request supporting evidence about the transaction. Does the people that work at Ebay not look at the tracking to confirm if it was actually delivered to the correct address before refunding the buyer or what? A claim is created when a buyer and seller have been unable to find a solution to their issue. The final outcome of the dispute is decided by the payment institution. Make sure you know what you can ship and what you cant to avoid delays and fines. postage applied. Partially refunding it and letting them keep what they bought is often a good compromise. I opened a dispute with ebay and requested a refund. Please read our article on Returning an item for a refund. Shipping service not available when trying to ship packages through eBay. The amount of the dispute fee depends on which eBay site the listing was created on. contained some glass rock tumblers onto the counter, not the drop box. Related article: eBay Managed Payments: The Ultimate Guide. $4.94 + $4.72 shipping. because I didnt now how to ship it media mail always says up to 100 moment, Oh, Ship! Instead, any refunds must be made through the open request or case, which can be viewed in My eBay Sold - opens in new window or tab, or the Returns, Cancellations, or Requests and disputes tabs in Seller Hub - opens in new window or tab. This cookie is used by the website's WordPress theme. If this happens, youmay be asked to provide additional evidence for challenging the dispute. Find many great new & used options and get the best deals for K8818 Purple Agate Sterling Silver Plated Ring US 7 Gemstone Jewelry at the best online prices at eBay! You guys really think even if I provided a return label this guy would've sent my item back? All eBay buyers and sellers can use this online dispute resolution service. Shipping a 220lb object on a Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . I need to void the shipping label and get refunded for At the time the buyer files a payment dispute, the seller's funds may be held by eBay as outlined in the Payments Terms of Use - opens in new window or tab. If you sold a good to a party who never paid, you may be offered the opportunity to make a Second Chance Offer to other bidders or relist the item for free. IF the item ever did show up at my doorstep I was going to record it for evidence but I don't Think ebay would've listened anyways. You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original . non-fungible tokens (NFTs), digital gift cards, travel services, events, The item doesn't match the description in your listing, They were charged more than once for an item, They were charged more than once for the transaction, Verify or edit your return address, then select. supposed to be acceptable for Priority Been with Ebay as a buyer for 20+ years .. made 2 purchases today and I have enough evidence already to prove this guy would've never returned my item. India outsourced customer service. Pre-owned. When responding to a dispute, you may choose to: If you accept the dispute, the buyer will receive a refund. This cookie is set by GDPR Cookie Consent plugin. Specify a refund amount for the item or for the order. Assuming theyre happy with the idea, there are two main ways to do this: Its probably quickest and easiest to issue an eBay partial refund using PayPal. More importantly, consider your reputation as a seller. Practical tips for processing and managing your inventory. If you receive a refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account. it is simply designed to jerk you eBay may hold the funds from payout up to 90 days from when the dispute arises. When a dispute is opened, you'll receive a notification from eBay. If the other party does not respond in a day or two, you should open a dispute with eBay. 10-09-2020 eBay Exporter of the Year was a great success! Access eBay's Online Dispute System. If we apply the protections automatically, we won't charge a dispute fee or seek reimbursement from the seller if the dispute is resolved in favor of the buyer. Seller Center has answers you can trust for all your selling questions. Welcome to the Selling board! This cookie is set by Hubspot whenever it changes the session cookie. Whether you're charged for the refund and whether you have to pay a dispute fee depends on whether you're eligible for our payment dispute seller protections. postage I originally bought. . I want to sell my guitar but I am wondering if media mail can be used, FedEx label charges way higher than expected. Why? You'll also see your response options: Add tracking details. - edited If you purchased an item through eBay using free in-store pickup or same day delivery, then you can return the item to the store where you purchased it if it doesn't match the seller's description. The Kinks : Sunny Afternoon: The Very Best of the Kinks CD 2 discs (2015) Pre-owned. I asked them to provide a return label, they told me they didn't know how to do that and asked me to just send the item and they would reemburse me for postage after they received the item. something pounds so is this just going to be sent back ? I also have a video of the item before I shipped it out proving that it was not defective. received a Aquiline tracking number on both (first time receiving this Click the image above for the latest Announcements from eBay. Something is wrong. So the advice Kensgiftshop gave is the way to handle scammers. To request a return, select Try to get my item returned and verify or edit your return address Select Accept. Return an item for a refund. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . This is the main cookie set by Hubspot, for tracking visitors. This cookie is set by GDPR Cookie Consent plugin. You win by using your mind. When eBay issues a refund to your buyer on your behalfdue to an eBay Money Back Guarantee case or payment dispute, the amount will be deducted from the total of your Available, Processing, and On hold funds. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. How refunds work. Everything you need to know for your eBay business. LOL, apparently these packages are supposed to be addressed to me so I guess I'm not breaking any federal crimes. In this situation, eBay will notify the seller and may request that they provide additional information to challenge the dispute. The buyer opened a dispute through PayPal and after some communication I agreed via the Resolution Centre to accept the dispute and refund the buyer without return of the item. When a buyer opens a dispute, the payment institution handles the process with the buyer. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. If the total of your Available,Processing, and On hold funds are insufficient to cover the outstanding amounts you owe, eBay will charge your on-file payment method for the remaining amounts owed within 14 days. When you offer your buyer a refund, the amount will be paid from the total of your Available . Copyright 1995-2023 eBay Inc. All Rights Reserved. There it is again: This belligerence is how you tripped up. Your buyers can choose from a range of payment methods, eBay manages the end-to-end payments process, and you receive your funds directly in your checking account. Clinton M. Sandvick worked as a civil litigator in California for over 7 years. You can respond through My eBay Sold - opens in new window or tab or Requests and disputes - opens in new window or tab in Seller Hub. Refunds can be issued by you, or by eBay. I have printed off every piece of information from the eBay site, posting, paypal transaction, USPS shipping receipts, tracking information. before it is magically disappears. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. You can also compress or merge images if you wish. Triangulation fraud is a sophisticated eBay scam in which fraudulent sellers use stolen credit cards to siphon funds from unsuspecting victims. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA, A physical item that's been shipped, except for vehicles, A physical item collected by in-store pickup (if available), except for vehicles. Tracking information showing the order was delivered successfully to the shipping address that matches the address on the order details page, Signature confirmation when an order total is greater than or equal to $750, Store of delivery (applicable for in-store pickup), matching the shipping address on the order, Order ID, item number, item title, and price paid, The customer's signature on the pickup form or packing slip, A copy of the eBay order details, signed by the buyer at the time of collection, or, Shipping confirmation (bill of lading, shipping receipt) - when the vehicle is still in transit, A receipt with item details, signed by the buyer, A clear photo showing the item is as described and its condition pre-shipping, Messages with the buyer showing the issue has been solved, e.g. I shipped an item on 4/12. You can chat with other sellers about anything to do with running a business on eBay. Think long term and always put the buyer first. stopped offering the service in January and I understand that they are Valid buyer identification for an in-store pickup and proof of pickup which includes: Item doesn't match the listing or Item was damaged when received or Item received had missing parts. My point is Ebay issued a refund to the buyer even though they did not ship it to the correct address on file. However, we cant guarantee the buyer will return the item. 07:49 PM, Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned. The final outcome will be decided by the buyers payment institution. Ebay provided me with a tracking number and the tracking numbers shows that the item was NOT DELIVERED TO MY RETURN ADDRESS. If a buyer files a payment dispute, and youre found responsible for the disputed amount, youll be charged a dispute fee by eBay. far as damage claims,.. Do not waist your time trying to deal with their The other party should promptly agree to issue a refund, pay for the item, or replace the item. the date you were charged (if you paid for an item). The final decision for refunding the buyer is made by the payment institution. You can issue a refund on eBay either by responding to a buyer's request, or by proactively cancelling an order before it's shipped. Here is an example, and it is 100% true. The maximum number of files allowed is five, and the total size for all files should be under1.5 MB. - edited shipping page says no service available which is a huge hassle. Free shipping for many products! I took it to the post office today and had the proper amount of How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Oh, Ship! If the dispute is opened for an item that doesn't match the listing, we'll try to recover the item for you. This article was co-authored by Clinton M. Sandvick, JD, PhD. When you offer your buyer a refund, the amount will be paid from the total of your Available,Processing, and On hold funds. Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned? Copyright 1995-2023 eBay Inc. All Rights Reserved. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/47\/Open-a-Dispute-on-eBay-Step-1.jpg\/v4-460px-Open-a-Dispute-on-eBay-Step-1.jpg","bigUrl":"\/images\/thumb\/4\/47\/Open-a-Dispute-on-eBay-Step-1.jpg\/aid6535813-v4-728px-Open-a-Dispute-on-eBay-Step-1.jpg","smallWidth":460,"smallHeight":348,"bigWidth":728,"bigHeight":551,"licensing":"