Look at your own system Xfinity!!!! 2. Cache vs. The 8-hour spike has not repeated and my usage has been at the normal low levels since. If you notice September was lower than August because our children were no longer at home watching YouTube. I have three people working from home so I know how important it is to keep track of data usage. Please let us know if you have any additional questions or concerns. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! I spoke to someone this morning and they took a look at my account with me. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. The evidence is damning so I think it might be worth it. The "To:" line prompts you to "Type the name of a person". @MrWright I never did get an explanation for Comcast. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. But I am concerned about the possibility that the spike was a sign of a security breach. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. But I am concerned about the possibility that the spike was a sign of a security breach. Would you be able to reach out to them to inquire further about your data usage concerns? Im CURRENTLY dealing with the SAME issue. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? Cookies: Whats the Difference? https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Trying to get a 3rd party to drill down into our data usage per device. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. I would also recommend changing your Wi-Fi name and password. Howdo I know the level of Xfinity service that I subscribe to? Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. I've had this problem too, although not to your extent. (I have no idea what a GB, MB, TB is, etc.) That's about 100x our average usage over the past year. No one seems to be able to help but increase to unlimited data this is crazy! Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. That or they know the issue cost/benefit. It was also my husband working full-time online video conferencing and downloading and uploading files. I would be happy to review the account and check for any provided notes. I filed an FCC Complaint. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. He sent me a screenshot of my user name and password. https://corporate.comcast.com/stories/meet-our-digital-care-team. Our community is your official source on Reddit for help with Xfinity services. My area was hit by Hurricane IDA at the end of August. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. There has been no changes whatsoever in my house. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. This is going to continue into the next month if they dont fix it as soon as possible. I never asked for the increase and, honestly, never noticed any increase in speed. They just try to upsell me to unlimited data service, which I will not do. My internet and cable was out for about a month. Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). What is happening?. Good luck everybody!! My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. Again, playing the video can cause iPhone using too much data. Is Delivery Optimization turned on, if so, turn that option off. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). ), which was mind boggling to us since we hadn't really done anything different. On one hand, I could just forget about it. I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. Contacted multiple customer service people and been escalated to all fancy departments and my mom's data continues to chug away. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. Hi there @AnnV8! So far in May my usage is under 200GB. You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. I usually averaged 300-400gb the last 12 months. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. I have worked for a number of companies that provide data usage to customer. We are going to mention 7 of them in detail. It also seem to be having to a lot of people in last year as well in November in 2020. Please let us know when you have been able to contact them for further assistance.. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. Welcome to the Xfinity community! Welcome to our community forum, @user_ea7712! this seems extreme even when a few of us are on devices. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. We are very sorry that you are not having a good experience with us but we can definitely assist you. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. I hope this was helpful! Type your message in the text area near the bottom of the window. I had several people say they were sending me the data. There are settings in Youtube and also on your firestick. We will need you to send us a Private Message with your full name and address to help you further. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope, Extremely high data usage on home internet, Xfinity is at best inaccurate, at worst FLAT OUT lying about my data usage and I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. (Happy New Year!). https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. Sudden spikes in June and July. Sorry one last note. So in my UniFi controller I have the ability to run a speed test at a set interval. During this time my April overcharge went from 247GB to 347GB. @XfinityAlishaHow soon should I expect a reply? For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. We got hit with the same problem. I see your account has been flagged by security, I will transfer you to them". Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. XFINITY AGENTS. Xfinity phone and chat are not there for you. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. Worse billing I have ever seen. One of the major changes I noticed with my families usage was streaming. For this, look at the simple steps below: Scroll down. Additional Information They have competition with other providers like Verizon - no caps to be able to out! 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