If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. Terrible customer service towards sellers. does anyone know if they're will be a chance i can get my money back ? It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. The seller used an undeliverable address, so it was shipped back. Edit: More orders have been messed up. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. Trustpilot Mercari review. It is illegal to keep anyones money! In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. Then be bothered by checking to see that you receive your money back. Whats Mercari? To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. To view your Ratings: 1. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. App works better than main site. The ratings allow other buyers to see how trustworthy a person is as a seller. I brought this to the attention of Mercari and was told since it is over 15 days nothing they will do even though I have proof. How safe it may be to buy and sell on the website is another story. Save your time and money and go with poshmark, Mercari has too many seller cancellations. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. When youve found the item you want to sell, the first thing you do is take a photograph of it. Website itself not very convenient at all. Why would I spend money and get blamed when it's someone else's mistake? As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? A buyer has 3 days after confirmed delivery to request a Mercari return. No explanation for the reason. What You Need to Know. And they gave me a 5 percent coupon. Tip for consumers:Rip off. Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. Products used:They dont even care if you havent received any item! I just wanted my item covered, and they wouldn't even do that! Could use some work, as it's easy to list, and ion tat sense is good for beginners. There is even a section for brands (which can be found here). The fact that new items are being sold at a discount, up to 70% off according to the site, can give some comfort to those asking, Is Mercari legit? because it lends some credibility to the online marketplace. REFUSED. Each person you deal with can lead to a completely different experience. Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. Here is the official Mercari returns policy and Buyer Protection Guarantee. Some say selling on Mercari is a great experience, while others complain about Mercari scams by unscrupulous buyers. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. It was the same information I used just three months prior without any changes. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Scroll down, and youll see a button to contact them. Sad! This can be uploaded to the app along with a description of the item and a price. Worth it to Sell or Buy? Mercari would not help in anyway. I saw the part did not fit my machine. Don't buy it! On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. The seller sent me the wrong Watch. FedEx never delivered it to my address. For more information, please see our Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. As the other complaints, the help is pointless and difficult to find. No refund provided for clearly broken purchase. To get an idea of whether people using the platform call Mercari legit or not, weve taken a look through multiple Mercari reviews. A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. Mercari has an average rating of 2.8 stars out of 5 on Trustpilot, based on a total of 18K+ reviews. Another way that Mercari protects customers is to enforce identification verification on sellers. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. Yes! Too many sellers who sell to a buyer but won't ship the item. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. Not a big deal but I asked the seller about the charge. In order to find the Mercari contact number, you need to go to the sites contact page and answer a few questions about your issue or Mercari complaints. Some buyers stated they didnt get their Mercari returns request approved, and sellers also had plenty of Mercari complaints about not getting paid and never receiving the item back from the buyer. Also review each firms site for the most updated data, rates and info. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. Click to view AdvisoryHQ's advertiser disclosures. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. The company lists addresses for offices in the US and Japan. Some items sell in minutes, some take a bit longer. Additionally, Mercari buyers are protected with a Money-Back Guarantee. Is Mercari Legitimate? Mercari reviews for sellers. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Act with respect for your buyers. Mercari will always side with the buyer. Tip for consumers:Avoid purchasing from Mecari. There is undisclosed damage to the item. Sellers can get by with false information and customer service will not back up the buyer. And then they leave with a smarta** remark. Mercari has a rating of 1.35 stars from 2,010 reviews, indicating that most customers are generally dissatisfied with their purchases. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. Trustpilot offers mixed reviews from both buyer and sellers. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. They will only give credits. Buyers can use the search features of Mercari as well as the category sections to find it. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. I would give a 0 rating if I could. Verify Your Profile & Get Reviews. This thread is archived (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. 1 star. Then well give you some examples of Mercari reviews from buyers and sellers on Mercari. 04/02/2023. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. I have no desire to use them again so the credit is a waste. They basically take no responsibility! Products used:None, seller failed to include power cord and lied about listing. The worst part was I was unable to leave a review for the hapless seller. They did resolve my issue quickly, but the wait was annoying. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. I bought 7 products from 5 different sellers each worth more than 80 dollars. One was delivered and one was in progress at the time. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Im also contacting the BBB. Never buy a fragrance from Mercari. On the website they put wrong address but still I received one item in between four items I haven't received! I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. But lets be honest, many of these features are expected on a buying and selling platform. Mercari is doing nothing to In the search male with male pornography was shown. Mercari will not allow a return on a falsely advertised sale. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. We bought and sold stuff on Mercari for months, here's our ultimate review guide to Mercari! I reported some- only to find more! They charge a 10% selling fee when a sale is completed. Tip for consumers:Never buy fragrance from them. Don't buy it! Maybe consider using Depop or eBay instead of them if you're deciding on what to use. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. Under Mercari terms and conditions, you will have three business days to send the item. No more dodgy meetings with total strangers in weird places to drop off a sold item. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. Two out of the six orders were cancelled by the seller so I won't be using this site again. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. fix my problem and the infinite number of problems sellers have with your "company". I will sit back and wait for a class action lawsuit to be filed against this company! Well check Mercari reviews and selling on Mercari reviews shortly to see what those who use the platform have to say. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. File a claim with the mail carrier. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. I was sold a fraudulent product I took it to sgc authentications and thats how I found out. How convenient! If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. Incorrect/missing item. They need to make serious changes to their management. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. First, well provide a brief overview of the entire process. Received without the power cord. Mercari needs to make some changes. We believe ratings create trust and transparency in the marketplace. 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