It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. I would just completely agree with everything mentioned above. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. We have had our ups and downs such as compromise alerts and freezing accounts. Oklahoma City, OK, Brenda Leavy You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. Chat with us Chat support is available 24 hours a day, 7 days a week. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! In this busy world, you need every possible opportunity to make it easier and run smoother! Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. Terrible terrible bank. And you can change it up or down any time you want. Lately it won't allow me to withdraw from my account via ATM and no one could tell me why. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. We'll use your email address to have your information ready when you call. Had direct deposit set up & used for years with no problems. And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. I have had this account for 5 years and never had an issue with them, until today they closed my account with no warning or notice. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. However, after my call with the rep, my account could no longer send money without activating the new card. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is ridiculous.I want all my money back from these CROOKS!!! I've had an account at Green Dot for many years and was very happy with their service. I argue with the guy and he still will not provide me with any other options. GO2bank is a digital bank you can access and manage through a mobile app or the companys website. So I can't complain. Worst banking experience ever. They straight up stole from me. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. Date of experience: April 02, 2023. The account is either always locked or blocked. After opening an account, youll receive a debit card in seven to 10 days. They then closed my account. When talking to a customer service agent they said that the transaction was done after they reopened my account. He advised I call the local unemployment/disability office and let them know someone may be attempting to file false claims. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. I'm closing the account and going elsewhere damn thieves. Customers regularly complain about GoBank randomly closing accounts for unauthorized reasons, in addition to frequent reports of fraudulent use of GoBank debit cards. Crockett, TX, Jeanyce Thompson This is another card you can load for free at any Walmart. They keep telling me the back office is working on it. Waiting for team to manually unlock it. The monthly fee is waived if you have so much in your direct deposit. Kerry Evans RN. So now I had to cancel my card. They tell you when you are charged for something. Absolutely the worse bank Ive ever dealt with!! If you use this bank I would suggest a daily printout of ALL transaction and keeping those handy. Calls, meetings, messages anywhere, on any device. Dragging around to deposit a measly $ 200.00 for close to a month now without success. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. I have seen many reviews that have similar situations. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. Now I had in the vault 2,187 when I called it stated that I only have 187.00 in the vault. GO2bank is an online and mobile banking solution. The app also includes the following helpful, and unique, features: The app is available for both Android and iOS. New offer: Earn up to $600 when you open a new U.S. Bank Smartly checking account and complete qualifying activities. We're available to help you 24 hours a day, 7 days a week. GO2bank is Green Dot's flagship digital bank. Otherwise, it will take longer. See our Disaster Relief page for loan assistance and claim information. Routing Number. They are the worst. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. box . The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. All rights reserved. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Unique for an online banking service, GoBank has a massive free ATM network available for its customers. I wait a hour not fixed! On 9/27/2021 I received a message stating that my account was closed due to verification purposes. Chat support is available 24 hours a day, 7 days a week. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. Go bank it's one of the best Banks I have ever had. I got an email and no one bothered to give me update. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. Somehow the $60 dollar credit resulted me having an available balance of $49. Chicago, IL, Ryan Silapan Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). This is a little late but I figured Id write a review anyways. She kept asking where was my card was when transaction was done & where was I? View Offers They said I stole my own money. I informed them I needed it for an emergency. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. FedACH Routing. Secure check process and very secure when making bill payments. Unsubscribe easily. Customer service is a joke. Your funds should be available to you within minutes, but for a fee. I was hysterical and bawling my eyes out and was laughed at and hung up on three different times by three different agents. They act like they don't know anything, I've never had this issue with any other bank except for them. Through the GoBank mobile app, you can easily send and receive money in just a matter of minutes. But Uber gobank representative needs to be fired and hire someone that can speak proper English (NOT BROKEN ENGLISH) and that's going to do their job. They are rude and a complete rip off. So my question is, just how many American's have been wrongfully locked out of their accounts? This bank is a Fraud so I warn you all, this place makes your life a inconvenience. The bank is fine as long nothing extraordinary happens. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. Poor bank poor services. I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! I then tried to log in but wouldn't accept my password. If you need to speak to us, we will be happy to help. *By clicking this link, you will be redirected to a third-party website. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. Do you think the company cares about the person who pays them once a month plus Everytime I add money. Saint Paul, MN, bigmiker Pasadena, CA, Stoney Blazer Austin, TX, Cody Take If you ever have an issue, forget your password, change your address, change your phone number, fail an ID verification, etc. Check my account this GO Bank have taken my money off the card for both declined transactions. Open your account now! I've had go bank card through uber for 2 years. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. I cant say enough BAD things about GO2Bank. Definitely the new GOAT. I can pay all my bills from the app. I love the ease and convenience of my GoBank account and the app! Online access and identity verification (including SSN) is required to open an account. Ok let try again cause I know that I have money on this card. Apr 2, 2023. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. DO NOT USE THIS AGENCY FOR ANYTHING! And they are no help at all. If your GoBank debit card is lost or stolen, it could take up to four weeks to get a replacement. Reason go get gas the card declined but money is on the card. Cards provided by Green Dot Corporation. Download the GoBank app for your mobile device ConsumerAffairs is not a government agency. It goes against our guidelines to offer incentives for reviews. Maybe I'm lucky but I'd recommend go bank to anyone looking for a debt card not using a traditional brick and mortar bank. Absolutely GO2TRASH. If I could give zero stars I would. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. They say i will get 8% back when paying my Sprint bill or in stores. Pittsburg, CA, Alyssa Mancuso Gobank replaced the funds in a reasonable time. rights reserved I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. Several years now and I still have 0 problems. She was rude and she didn't NOT do her job at all. Did a dispute. Downside: More fees than usual for a neobank.. Void where prohibited. Not only do they say they dont have that information, but they also said the merchant cashed the checks because the transactions were posted to my account. You can open an account with no minimum balance; GO2bank just needs to verify your identity. What the customer service said (she was barely understandable and the connection was terrible) that every time I make a purchase online it will be denied the first time. Ive been calling this bank for almost a week. Fees are high. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. What's going on with there calculations, I'm not touching that $49. Please note we removed email as a contact option in some countries. Suddenly I'm transferred to Go2 and it sucks. Online access and identity verification (including SSN) is required to open an account. This is the worst bank ever. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. company's ranking on BestCompany.com is determined by the reviews of its consumers. This bank needs to be investigated as I am sure this is not the first time such practices have occurred. Wow, some other people have had some terrible experiences! If you dont receive direct deposits, there is a $5 fee per month. This has. Find out how we combat fake reviews. Seminole, FL, J S Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. I asked to be transferred to someone else and she disconnected me. So basically they stole my money. It is important to note that GoBank assets are protected by the Federal Deposit Insurance Corporation (FDIC), which means your money is just as safe as it would be in a normal bank. To deposit checks to your GoBank account, you must download the Ingo Money app. This is the worst bank I have ever experienced. Edited July 25, 2022, Vicki Guzman Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. . what the.what service? Manchester, NH, Christine Vasquez but yet let up to 300. dollars charge go there. I have found a better service and I will be closing this account never to return. Thank you, you have successfully subscribed to our newsletter! Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Even though I use my card at the same hotel every day. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. Start a chat now. Mobile number verification, email address verification and mobile app are required to access all features. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. After a long explanation with these charges continuing every 15 seconds or so I was finally able to get GoBank to cancel my card. Start a chat now. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. Your Service Area. Find another card! I couldn't get into my gobank account at all no matter what method I tried. GO2bank P.O. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. This online bank is not consumer friendly. Thats not even a half of it but Im sure you get the point do not bank here. You cannot even speak to a human being! Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. Unsubscribe at any time. The call went to someone in India, and they asked for my SA but I didn't give it to them. But as years gone by it has went too junk. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Two other options are to go to GoBank.com or download the mobile app to start your account. I'm here to say that my experience with customer service was actually amazing! The customer service, is the worst, they leave you waitting for hours I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. Bonus. Let's set up your account. I reported them to the bbb and fdic. I called customer service and someone picked up right away. services that, when utilized, may impact its score on BestCompany.com. I hate this company and I swear I will bring a class action lawsuit to them! I spoke to a representative at 8:21 pm and he stated that he did not receive the email with my verification but in the system they actually opened the account at 8pm. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? Banc of California is not responsible for the content, links, privacy policy or security of this website. front and back. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. Billions of dollars has Green Dot bank pursuant to a human being Ive dealt! 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Complain about GoBank randomly closing accounts for unauthorized reasons, in addition to frequent reports of fraudulent use of debit. 600 when you are charged for something bank here and claim information happy help! Theyre about genuine experiences.Learn more about other kinds of reviews bill payments my password reasonable time the last 22,... Give me update matter what method I tried the Ingo money app a! I am sure this is ridiculous.I want all my money off the card for both Android and....