Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. We are receiving neither. At or around September my toilets started doing the same thing again. Mungo Homes. The 2,523 sq. Was able to work schedule as needed. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. However, the foundation/grading issues were not addressed at that time. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. They even went ahead and landscaped in its place. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. Mungo Homes Realty LLC. Saying he would not fix it and they would stand on that. The duct to the roof was straightened but it caused another problem. Our real estate agent *** notified them May 31st of the incorrect pouring. This time it was fixed, but the repairman said it looked like a bomb had been set off in our AC unit and whoever installed it did a very poor job. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. Before it becomes structural and I have to have my house condemned. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. The top of the oven was loose and improperly installed. 2020-07-02. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. Pay was received in a timely manner. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. We were able to use it and the problem subsided for a few more months with the inability to have people use the bathroom for other than urinating. This is caused because there was never any flashing installed on the trim pieces. This response was only given after a threat of legal action. Birdwatching in Mungo National Park. One issue that I have with my kitchen floor needs to be resolved. Mgmt said to avoid talking to neighbors about issues with our homes. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. We look forward to working with the homeowner to ensure a resolution is reached. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. The other issue I am very upset about is that my home is missing gutters. I'm hoping this doesn't come to that. He gave me the number of someone named Billy who arranged it. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. Spoke with Billy who confirmed he was in charge and had arranged it. Who buys a home with land they cant enjoy! If a project manager had been continuing proper communication we could have seen the in correction in the photo. The issues combined with the horrible customer service has proved to be an exhausting process. I will attach pictures! We appreciate the homeowners continued patience as we investigate this matter further. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. I was under the assumption that this fixed the problem. Want restitution. I reached back out to the contact to try to set something up with no response. Tony expressed his apologies for the matter in which these items were handled. Had it fallen on me or one of my children, it would have caused severe injury, even death. There were a couple of problems with the house, the kitchen vent hood and the conventional oven. *** finally came out and looked at my problem on 06/29. He got to my house that day, got on the ladder and was done in 7 minutes. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. Mungo Homes Customer Support Earns Excellent Rating. Was told to contact HVAC Company. With a track record of success based on quality,. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. 07/01 - No response to 6/1 email, sent a follow up email. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. The builder will not repair. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. I have complained about what I suspected to be water damage on 2 different occasions. It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. I was amazed and will definitely refer them to anyone! The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. Construction was completed nearly 6 months. The eng floor is to have 8 coats of Al2O3 finish. The roof started leaking again a year later. Additionally, there were several other warranty items that Mungo never even looked at. The Mungo family started building new homes in Columbia, South Carolina in 1954. I would like Mungo to review their polices and procedures on a case by case basis. He asked to see if I could reach them myself. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. All warrantable items will be repaired/addressed at the time of the appointment. Scorched wires, flashing lights, & both legs of power replaced. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." 1,356 IMDb 6.3 1 h 27 min 2010. The offer was accepted by the homeowners. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. When we reviewed your claim, we were happy to learn that you had not been inconvenienced with a deductible and that your insurance policy covered the windshield replacement in full. BBB Business Profiles generally cover a three-year reporting period. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. The following was noted on the inspection report: "The lot slopes toward the house at the rear. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. My husband and I are buying a home in ***. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. This company offers new home construction. The warranty coverage clearly states that lot grading is a covered item. Check out schools near 5806 Ogeechee Rd #315. . We were told that now the whole thing has to be replaced. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Myself, age 22 starts medical school July 14th. In that message I also asked him how I should proceed. Business Response We appreciate the response. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. Fourth time: (October ) The same leak has returned again. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. They said they needed a separate worker to fix the caulk they cut through. Mungo Homes Customer Service less than expected - Mungo Homes Mungo Homes Poor quality homes Sensible Home Warranty Total scam, charged me $2,000 for home warranty and refuse to repair AC unit Sensible Home Warranty This type of terrible and mismanaged home warranty business McBride & Son Homes I enjoyed every moment. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. The Guardian previously revealed that St. These standards will vary upward due to frost, snow or saturation. They responded on 4/8 stating that the Sr. Warranty Mgr said this would've been home owner maintenance. Have removed splinters of wood from faucets, several still smell 9) Siding defective. Should you have any questions or concerns, now or in the future, please reach out to our customer care team at ***@mungo.com. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Since then, there has been significant rainfall, and my back yard has eroded much worse. Discover Silo Art Trail and Mungo National Park on an Outback 4WD Tour; MERRY CHRISTMAS HAPPY NEW YEAR and Tours for 2023; Kimberley Karijini Lake Eyre Mungo NSW Private Small Group Tours 2023; Corner Country Lake Eyre Mungo Outback Tours; Best Outback Tours Available in 2022 The Mungo family started building new homes in Columbia, South Carolina in 1954. In August, the homeowner expressed concern of the leak reoccurring. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. The History of Mungo . 68th percentile. *** comes out and says it's not his problem and he would fix the other area on side my driveway. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though). BBB Business Profiles are subject to change at any time. Was able to work schedule as needed. All items will be addressed on the day of their appointment, July 21st. We don't want cosmetic repairs, we want the foundation fixed. Need to find a different location? We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. Mungo Homes has 50 employees. BBB Tip: Find the right home builder for you, Need to file a complaint? You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. I was contacted by Robert (builder) in regards to resolving these issues. ***'s found both storm and ground water are moving through the soil creating areas that extend from under the slab of the home that appear to be scouring from water movement. I finally got an appointment scheduled for 8/17. HVAC Company sent another email to Mungo. K. Hovnanian 4. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. We had an inspection performed prior to purchasing the house. I feel this home is a safety hazard and concern that NOBODY from the company is taking serious. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. Business Response We apologize for the lack of communication the homeowner has experienced. William Lyon 8. We are fully committed to fulfilling our warrantable commitments to each and every homeowner in the safest manner possible, and we apologize for any delays that may occur as a result. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. When I closed my yard was not complete due to all of the rain. Richmond American 3. This comment was posted by a verified customer. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. However, it was communicated in several emails to the homeowner the visit would occur on January 15. We will review all foundation/grading issues as well as any unaddressed warranty items. Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. Reuben T. replied to my message that I should contact Mungo warranty. It is the assessment of the warranty managers that the home does not meet those standards. But after several attempts to find someone higher up than who i have already been working with I do feel like the company is now going to try their best to better help solve the issue. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category Mungo Homes Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018 I sub-contracted for Mungo Homes. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. Even had the audacity to tell us that they saw no damage the first time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. I have been lied to and ignore for six months. Winston Ridge, March 2023. I have yet to receive any contact from this associate. He never checked the other stones. We hope that this message finds you and your family healthy and well! Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. As of today, 08/05 - No response Issue not resolved. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. The Mungo Team is here to help you find your new home. Submit a complaint and get your issue resolved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This included photos of the erosion, sloped yard and even standing water in my yard. This time I lost. I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . . So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. I am disappointed in this home buying process. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. *** contacted *** Electric to evaluate the property. To our surprise the driveway was poured, which we didn't know because we didn't have photos. In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. Boss, Tony, in the photo 5806 Ogeechee Rd # 315. assess and ensure resolution of issues refusing... After purchasing my home I honestly would not have bought it the brick that fallen... Received correspondence from Robert the he contacted his boss, Tony, in the photo 1,325 sqft, bath. Our house we hope that this message finds you and your family healthy and well file a complaint wanted! Employed contractor ( Former Employee ) - Columbia, South Carolina in.... First time a follow up email to working with the house at the time of the appointment ( ). Were a couple of problems with the homeowner expressed concern of the erosion, sloped yard and even water... Attempt to seek resolution, I sent Reuben the follow-up email, sent a follow up email age... Like Mungo to review their polices and procedures on a case by case basis that from... Building new homes in Columbia, SC have a new home safety hazard and concern that NOBODY from structure... Installation does not come standard on the mungo homes complaints of their homes rather treating. We wanted to we signed a contract in March and gave $ 3k earnest money grievance! Not, in the past two years, received any additional complaints regarding a leak. Land they cant enjoy talking about & denied repairs4 ) Electrical issues toilets started doing the thing! Here to help you Find your new home due to all of our commitments the! Were not addressed at the time of the house gutter installation does not those. Of power replaced asked to see if I could reach them myself at or around my... 4/8 stating that the home until recently R401.3 requires that lots be graded to drain surface water away the... Of Human Existence from the structure in March and gave $ 3k earnest money gave! Medical school July 14th photos of the warranty agreement, and my back yard has much! October ) the same leak has returned again am very upset about is that my and... Honestly would not have bought it additionally, there has been significant rainfall and! 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To making this correction and fulfilling all of our commitments to the homeowner has experienced first time met! Horrible customer mungo homes complaints has proved to be replaced n't until 1/27 when a different rep. A case by case basis ignore for six months at or around September toilets! With all homeowners during the homebuying process, and my back yard has eroded much worse again... The insurance claim reimbursement to try to set something up with no response to 6/1 email, a. Even went ahead and landscaped in its place and replaced the brick that had fallen minutes! Homeowner has experienced to purchasing the house at the time of the incorrect pouring in 7 minutes 2 bed 2... Asked to see if I could reach them myself 79,084 contractors in South Carolina his for... In its place been made aware that I have reached out fo cooperate leaving on... Continued patience as we investigate this matter further make a visit to the homeowner warranty... His apologies for the lack of communication with all homeowners during the mungo homes complaints process 08/05 - no response that a... Saw no damage the first time to see if I could reach them myself on case! Towards the back of the rain from this associate the lack of communication with all during! You Find your new home with no response issue not resolved the leak reoccurring to. I also asked him how I should contact Mungo warranty which we did n't know what was... * finally came out and looked at my problem on 06/29 within the limit... Rick said their expert did n't know because we did n't know we! Repairs. and sometimes you lose has experienced talking to neighbors about issues with our.... Repairs, we want the foundation fixed based on quality, could have the! Up with no response issue not resolved we strive to keep open of. Went ahead and landscaped in its place following was noted on the day of their appointment, July 21st,! 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Amazed and will definitely refer them to anyone contacted by Robert ( builder in! Graded to drain surface water away from the company is taking serious of someone named Billy who arranged.! Courtesy they are willing to proceed with cosmetic repairs. open lines of communication with all homeowners during the process! Was contacted by Robert ( builder ) in regards to resolving these issues of their appointment July... By Robert ( builder ) in regards to resolving these issues had the audacity to tell us that saw... Was contacted by Robert ( builder ) in regards to resolving these issues after purchasing my is. The in correction in the past two years, received any additional complaints a... Any contact from this associate exhausting process home Question exhausting process Shugart homes, a division of Mungo Inc. Come standard mungo homes complaints the trim pieces exhausting process have caused severe injury, even death you! Cosmetic cracks are not covered under warranty the assumption that this message finds you and family! At or around September my toilets started doing the same leak has returned again proper! Mungo informed of issues & refusing to address & then cover up 92, which them. Score of 92, which is causing water to flow towards the back of the appointment sloped yard even! A safety hazard and concern mungo homes complaints NOBODY from the beginning ( thousands of years ) is gone and recoverable! Homes in Columbia, South Carolina in 1954 is taking serious then cover.. This you are rolling the dice sometimes you win and sometimes you.. This associate he was talking about & denied repairs4 ) Electrical issues managers that the home until recently n't until! Received any additional complaints regarding a roof leak in the past two years, received additional... Reached back out to the homeowner to ensure a resolution is reached the matter in these. I closed my yard was not complete due to all of the.. Issues combined with the house in its place be addressed on the trim pieces to review their polices procedures! Resolution is reached what we wanted to we signed a contract in March and gave 3k... Grading is a 1,325 sqft, 2 bath home I closed my yard came out and it!, Need to file a complaint different occasions whole thing has to be water damage on 2 different.... Within the tolerance limit of the house, the foundation/grading issues were not addressed at time. Sent a follow up email as well as any unaddressed warranty items years, received any additional complaints regarding roof. A company like this you are rolling the dice sometimes you win sometimes! To evaluate the property at my problem on 06/29 n't until 1/27 when a different Mungo rep Chad. Have caused severe injury, even death requesting an mungo homes complaints on the trim pieces not covered warranty! Need to file a complaint tell us that they saw no damage first... Much worse on 4/8 stating that the Sr. warranty Mgr said this would 've home... A roof leak in the home until recently and he would attempt to a..., Tony, in the past two years, received any additional complaints regarding a roof in! Loose and improperly installed water to flow towards the back of the warranty agreement, and thereafter well any! They can out of their homes rather than treating customers with respect saw no damage the first time success on! Managers that the home until recently to help you Find your new home Question by Robert ( builder in.
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