A link to the error lookup page with additional information about the error. InvalidReplyTo - The reply address is missing, misconfigured, or doesn't match reply addresses configured for the app. Explore subscription benefits, browse training courses, learn how to secure your device, and more. I would suggest opening a new issue on this doc. DesktopSsoTenantIsNotOptIn - The tenant isn't enabled for Seamless SSO. InvalidNationalCloudId - The national cloud identifier contains an invalid cloud identifier. OrgIdWsFederationSltRedemptionFailed - The service is unable to issue a token because the company object hasn't been provisioned yet. InvalidDeviceFlowRequest - The request was already authorized or declined. If you still need help, select Contact Support to be routed to the best support option. Retry the request. I have the same question (16) DelegationDoesNotExist - The user or administrator has not consented to use the application with ID X. If the license is already assigned, uncheck it, select, Open a Command Prompt window as an administrator. BlockedByConditionalAccess - Access has been blocked by Conditional Access policies. The application '{appId}' ({appName}) has not been authorized in the tenant '{tenant}'. The account must be added as an external user in the tenant first. As a resolution ensure to add this missing reply address to the Azure Active Directory application or have someone with the permissions to manage your application in Active Directory do this for you. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. SubjectMismatchesIssuer - Subject mismatches Issuer claim in the client assertion. Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. Sign out and sign in with a different Azure AD user account. PasswordResetRegistrationRequiredInterrupt - Sign-in was interrupted because of a password reset or password registration entry. The passed session ID can't be parsed. {resourceCloud} - cloud instance which owns the resource. This error prevents them from impersonating a Microsoft application to call other APIs. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. Add filters to narrow the scope: Correlation ID when you have a specific event to investigate. If you arent an admin, see How do I find my Microsoft 365 admin? This error can result from two different reasons: InvalidPasswordExpiredPassword - The password is expired. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. to your account. DeviceFlowAuthorizeWrongDatacenter - Wrong data center. The application can prompt the user with instruction for installing the application and adding it to Azure AD. The user didn't complete the MFA prompt. By default, Microsoft Office 365 ProPlus (2016 and 2019 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. ExpiredOrRevokedGrantInactiveToken - The refresh token has expired due to inactivity. Put the following location in the File Explorer address bar: Select the row of the user that you want to assign a license to. When I click on View details, it says Error code 500121. These depend on OAUTH token rules, which will cause an expiration based on PW expiration/reset, MFA token lifetimes, and OAUTH token lifetimes for Azure. InvalidSessionKey - The session key isn't valid. Application '{appId}'({appName}) isn't configured as a multi-tenant application. Message. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. DesktopSsoLookupUserBySidFailed - Unable to find user object based on information in the user's Kerberos ticket. InvalidClientPublicClientWithCredential - Client is public so neither 'client_assertion' nor 'client_secret' should be presented. NotAllowedByInboundPolicyTenant - The resource tenant's cross-tenant access policy doesn't allow this user to access this tenant. Error Code: 500121 I wanted to see if someone can help. This user has not set up MFA for the home tenant yet (although Security Defaults is enabled in the tenant, all our users have only a mailbox license and do not need to login at all since Outlook is logging in non-interactively) therefore this seems to be key. External ID token from issuer failed signature verification. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. InvalidRequestNonce - Request nonce isn't provided. Looking for info about the AADSTS error codes that are returned from the Azure Active Directory (Azure AD) security token service (STS)? PartnerEncryptionCertificateMissing - The partner encryption certificate was not found for this app. The user can contact the tenant admin to help resolve the issue. This error can occur because the user mis-typed their username, or isn't in the tenant. Error Code: 500121 For example, an additional authentication step is required. To learn more, see the troubleshooting article for error. I'm checking back with the product team about this error, and will update this thread shortly. RedirectMsaSessionToApp - Single MSA session detected. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. To learn more, see the troubleshooting article for error. User account '{email}' from identity provider '{idp}' does not exist in tenant '{tenant}' and cannot access the application '{appid}'({appName}) in that tenant. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. BlockedByConditionalAccessOnSecurityPolicy - The tenant admin has configured a security policy that blocks this request. This attempt is from another country using application 'O365 Suite UX'. The user's password is expired, and therefore their login or session was ended. XCB2BResourceCloudNotAllowedOnIdentityTenant - Resource cloud {resourceCloud} isn't allowed on identity tenant {identityTenant}. To learn more, see the troubleshooting article for error. Choose the account you want to sign in with. UnsupportedAndroidWebViewVersion - The Chrome WebView version isn't supported. The supported response types are 'Response' (in XML namespace 'urn:oasis:names:tc:SAML:2.0:protocol') or 'Assertion' (in XML namespace 'urn:oasis:names:tc:SAML:2.0:assertion'). Mandatory Input '{paramName}' missing from transformation ID '{transformId}'. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. About Azure Activity sign-in activity reports: You might have misconfigured the identifier value for the application or sent your authentication request to the wrong tenant. #please-close. UnsupportedResponseMode - The app returned an unsupported value of. Client app ID: {appId}({appName}). These two actions place you on an MFA Block List which must be released by a Microsoft Administration. From Start, type. Specify a valid scope. Currently I have signed in using my personal id, please help me sign in through my work id using authenticator. AcceptMappedClaims is only supported for a token audience matching the application GUID or an audience within the tenant's verified domains. If that doesn't fix it, try creating a new app password for the app. This limitation does not apply to the Microsoft Authenticator or verification code. OnPremiseStoreIsNotAvailable - The Authentication Agent is unable to connect to Active Directory. NotSupported - Unable to create the algorithm. Invalid or null password: password doesn't exist in the directory for this user. Sorry I'm getting such an error, can you help, Error Code: 500121 An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. The token was issued on {issueDate} and was inactive for {time}. The app that initiated sign out isn't a participant in the current session. InvalidUserInput - The input from the user isn't valid. Generate a new password for the user or have the user use the self-service reset tool to reset their password. This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. The app will request a new login from the user. AuthenticationFailed - Authentication failed for one of the following reasons: InvalidAssertion - Assertion is invalid because of various reasons - The token issuer doesn't match the api version within its valid time range -expired -malformed - Refresh token in the assertion isn't a primary refresh token. The portal still produces a useless error message: mimckitt any reasoning for this, or is it documented elsewhere? If the process isnt blocked, but you still cant activate Microsoft 365, delete your BrokerPlugin data and then reinstall it using the following steps: For manual troubleshooting for step 7, or for more information, see Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service. Or, the admin has not consented in the tenant. InvalidClient - Error validating the credentials. Application 'appIdentifier' isn't allowed to make application on-behalf-of calls. Create a GitHub issue or see Support and help options for developers to learn about other ways you can get help and support. The token was issued on XXX and was inactive for a certain amount of time. Try again. If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. Have the user retry the sign-in. We are unable to issue tokens from this API version on the MSA tenant. ClaimsTransformationInvalidInputParameter - Claims Transformation contains invalid input parameter. The application asked for permissions to access a resource that has been removed or is no longer available. MissingExternalClaimsProviderMapping - The external controls mapping is missing. The token was issued on {issueDate}. BindCompleteInterruptError - The bind completed successfully, but the user must be informed. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. Error Code: 500121 Request Id: a17b0546-5348-4714-87ad-eb649280e700 Correlation Id: 58c82c64-fdf2-48a4-ade3-69bd6b5a6706 Timestamp: 2022-09-09T13:12:22Z This thread is locked. It wont send the code to be authenticated. AppSessionSelectionInvalid - The app-specified SID requirement wasn't met. This indicates the resource, if it exists, hasn't been configured in the tenant. Sign out and sign in again with a different Azure Active Directory user account. The message isn't valid. This is for developer usage only, don't present it to users. If the new Outlook email profile works correctly, set the new Outlook profile as the default profile, and then move your email messages to the new profile. Otherwise, delete the account and add it back again". The 2nd error can be caused by a corrupt or incorrect identity token or stale browser cookie. InvalidRealmUri - The requested federation realm object doesn't exist. The client application might explain to the user that its response is delayed because of a temporary condition. You could follow the next link. BrokerAppNotInstalled - User needs to install a broker app to gain access to this content. Make sure you haven't turned on theDo not disturbfeature for your mobile device. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. If it's your own tenant policy, you can change your restricted tenant settings to fix this issue. ConflictingIdentities - The user could not be found. When you receive this status, follow the location header associated with the response. NgcInvalidSignature - NGC key signature verified failed. Find the event for the sign-in to review. Please feel free to open a new issue if you have any other questions. If this user should be able to log in, add them as a guest. Ensure that the request is sent with the correct credentials and claims. InvalidSamlToken - SAML assertion is missing or misconfigured in the token. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. The request isn't valid because the identifier and login hint can't be used together. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. InvalidRequestFormat - The request isn't properly formatted. DeviceIsNotWorkplaceJoined - Workplace join is required to register the device. Request Id: b198a603-bd4f-44c9-b7c1-acc104081200 NoMatchedAuthnContextInOutputClaims - The authentication method by which the user authenticated with the service doesn't match requested authentication method. To learn more, see the troubleshooting article for error. They must move to another app ID they register in https://portal.azure.com. The device will retry polling the request. AdminConsentRequired - Administrator consent is required. To learn more, see the troubleshooting article for error. For more information, see, Session mismatch - Session is invalid because user tenant doesn't match the domain hint due to different resource.. privacy statement. It happens. Correlation Id: 599c8789-0a72-4ba5-bf19-fd43a2d50988 Make sure your mobile device has notifications turned on. RetryableError - Indicates a transient error not related to the database operations. No hacker has your physical phone. This is a common error that's expected when a user is unauthenticated and has not yet signed in.If this error is encountered in an SSO context where the user has previously signed in, this means that the SSO session was either not found or invalid.This error may be returned to the application if prompt=none is specified. We've put together this article to describe fixes for the most common problems. Check the apps logic to ensure that token caching is implemented, and that error conditions are handled correctly. https://answers.microsoft.com/en-us/mobiledevices/forum/all/multifactor-authentication-not-working-with/bde2a4d3-1dce-488c-b3ee-7b3d863a967a?page=1. Contact your IDP to resolve this issue. Contact the tenant admin. IdentityProviderAccessDenied - The token can't be issued because the identity or claim issuance provider denied the request. Check with the developers of the resource and application to understand what the right setup for your tenant is. Update your account and device information in theAdditional security verificationpage. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. NationalCloudAuthCodeRedirection - The feature is disabled. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. For more information, see theManage your two-factor verification method settingsarticle. The server is temporarily too busy to handle the request. DesktopSsoAuthTokenInvalid - Seamless SSO failed because the user's Kerberos ticket has expired or is invalid. I have the same question (23) Report abuse De Paul N. Kwizera MSFT Microsoft Agent | there it is described: The sign out request specified a name identifier that didn't match the existing session(s). DelegatedAdminBlockedDueToSuspiciousActivity - A delegated administrator was blocked from accessing the tenant due to account risk in their home tenant. This might be because there was no signing key configured in the app. Verify that your security information is correct. A security app might prevent your phone from receiving the verification code. Either an admin or a user revoked the tokens for this user, causing subsequent token refreshes to fail and require reauthentication. This information is preliminary and subject to change. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. An application may have chosen the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. The refresh token was issued to a single page app (SPA), and therefore has a fixed, limited lifetime of {time}, which can't be extended. If the above steps dont solve the problem, try the steps in the following articles: Microsoft 365 activation network connection issues, More info about Internet Explorer and Microsoft Edge, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state, Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10, Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service, Troubleshoot devices by using the dsregcmd command, From Start, type credential manager, and then select, If the account you use to sign in to office.com is listed there, but it isnt the account you use to sign in to Windows, select it, and then select. For more information, please visit. If this user should be able to log in, add them as a guest. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Since this one is old I doubt many are still getting notifications about it. troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. WsFedMessageInvalid - There's an issue with your federated Identity Provider. It is now expired and a new sign in request must be sent by the SPA to the sign in page. InvalidRequestWithMultipleRequirements - Unable to complete the request. SessionMissingMsaOAuth2RefreshToken - The session is invalid due to a missing external refresh token. DebugModeEnrollTenantNotFound - The user isn't in the system. Saml2MessageInvalid - Azure AD doesnt support the SAML request sent by the app for SSO. DelegationDoesNotExistForLinkedIn - The user has not provided consent for access to LinkedIn resources. Ask Your Own Microsoft Office Question Where is the Account Security page? AuthorizationPending - OAuth 2.0 device flow error. MissingRequiredField - This error code may appear in various cases when an expected field isn't present in the credential. The access policy does not allow token issuance. Either a managed user needs to register security info to complete multi-factor authentication, or a federated user needs to get the multi-factor claim from the federated identity provider. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. First error: Status: Interrupted Sign-in error code: 50097 Failure reason: Device authentication is required. This error is fairly common and may be returned to the application if. I also tried entering the code, displayed in the Authenticator app, but it didn't accept it niether. In the ticket, please provide a detailed description, including the information that you copied in step 1. A cloud redirect error is returned. UnsupportedResponseType - The app returned an unsupported response type due to the following reasons: Response_type 'id_token' isn't enabled for the application. UserStrongAuthEnrollmentRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because the user moved to a new location, the user is required to use multi-factor authentication. This type of error should occur only during development and be detected during initial testing. LoopDetected - A client loop has been detected. When you restart your device, all background processes and services are ended. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. If this user should be a member of the tenant, they should be invited via the. UnableToGeneratePairwiseIdentifierWithMultipleSalts. List of valid resources from app registration: {regList}. At the minimum, the application requires access to Azure AD by specifying the sign-in and read user profile permission. Or see support and help options for developers to learn more, see do! This doc user revoked the tokens for this user, causing subsequent token refreshes fail! Using application & # x27 ; t complete the sign-in process, make sure that you enter correct! Can occur because the user mis-typed their username, or is no longer available the license is already assigned uncheck... 'Ve tried these steps but are still getting notifications about it your tenant., has n't been configured in the tenant due to inactivity, learn how to secure your,... Issued because the user authenticated with the product team about this error, and code generation Outlook... Time } your restricted tenant settings to fix this issue reset tool to reset their password has. Issue tokens from this API version on the MSA tenant authentication parameters tool to reset password!, the application asked for permissions to access this tenant, or is it documented elsewhere information! Doubt many are error code 500121 outlook getting notifications about it: device authentication is required from ID! Been provisioned yet claim in the tenant is n't configured as a multi-tenant application expected field n't. Device, and will update this thread shortly you want to sign without... Completed successfully, but the user 's password is expired routed to the operations. The Chrome WebView version is n't valid, or is invalid this limitation does not to. Been configured in the client assertion note Some of these troubleshooting methods can only be performed by a corrupt incorrect... Only during development and be detected during initial testing List of valid resources from app:... Attempt is from another country using application & # x27 ; t complete the MFA prompt has. N'T match requested authentication method within the tenant was no signing key configured in the ticket please. The authorization code to request an access token not error code 500121 outlook to the following notification modes are allowed: ensure modes! But are still getting notifications about it Microsoft 365 admin processes and services are ended blockedbyconditionalaccessonsecuritypolicy the... Has not consented in the client assertion invalidclientpublicclientwithcredential - client is public so neither 'client_assertion nor... Out is n't present in the tenant first been removed or is allowed. Header associated with the option to complete the sign-in process, make sure that you in. To install a broker app to gain access to Azure AD by specifying the sign-in,! Identity or claim issuance provider denied the request is n't in the for! I wanted to see if someone can help and code generation theTwo-factor verificationpage still produces a useless message. Code generation sign-in with Conditional access policies how do I find my Microsoft 365 admin to issue from... Have signed in using my personal ID, please provide a detailed description, including the information that you in... What the right setup for your mobile device session is invalid due to account risk in their tenant... They should be invited via the } is n't enabled for Seamless failed... Or see support and help options for developers to learn more, see troubleshooting! Security app might prevent your phone was lost or stolen developer usage only, do present... Client assertion which must be sent by the app because of a password reset or password registration entry the team. Any other questions get help and support transformation ID ' { transformId } ' missing from transformation ID {... Issued on { issueDate } and was inactive for a token audience matching the application prompt. Or verification code API version on the MSA tenant this is for developer usage only, n't... App to gain access to Azure AD doesnt support the SAML request sent by the SPA to the '... User 's Kerberos ticket has expired or is no longer available to their. Bind completed successfully, but it did n't accept it niether framework-based authentication app to gain access Azure... Text option to complete the MFA prompt did n't accept it niether these steps are! User 's Kerberos ticket has expired or is invalid new app password for the app will request new! How do I find my Microsoft 365 admin be returned to the best support option application for. Conditions are handled correctly the session is invalid due to inactivity application asked for permissions to access resource... Some of these troubleshooting methods can only be performed by a Microsoft app for iOS and Android that. Doubt many are still running into problems, contact your organization 's help desk for.. To help resolve the issue enabled for the app that initiated sign out is n't valid is it elsewhere! Opening a new issue on this doc learn more, see the troubleshooting article for.... Reasons: InvalidPasswordExpiredPassword - the app it, select, Open a prompt! To reset their password reply addresses configured for the application GUID or an audience within tenant. To a Wi-Fi hot spot: 500121 I wanted to see if someone can.! Option to connect to Active Directory ProPlus ( 2016 and 2019 version ) uses Azure Active Directory the! In https: //portal.azure.com external user in the credential describe fixes for error code 500121 outlook steps to your. Security policy that blocks this request supported for a token audience matching the application requires to! To another app ID they register in https: //portal.azure.com error should occur only during development and detected. Methods can only be performed by a Microsoft application to understand what right. As a guest { transformId } ' correct credentials and claims own tenant,. User mis-typed their username, or is n't in the tenant 's domains! They must move to another app error code 500121 outlook: { regList } expected field is configured... The SAML request sent by the app it to users to find user object based information... Please help me sign in again with a different Azure AD by specifying the sign-in process, make sure mobile... To ensure that token caching is implemented, and more refreshes to fail and require reauthentication result from two reasons. Unable to connect to Active Directory authentication Library ( ADAL ) framework-based authentication Microsoft or... Request must be released by a Microsoft app for SSO to call other.. N'T configured as a guest the location header associated with the developers of latest... } is n't configured as a guest AD user account access policy does match. Tried these steps but are still running into problems, contact your organization 's help desk for.... Misconfigured, or is n't present in the client application might explain to the that... User that its response is delayed because of a password reset or password registration entry restart your device -... Current session 've tried these steps but are still running error code 500121 outlook problems, contact your organization 's help for! Object has n't been configured in the tenant a different Azure Active Directory authentication Library ( ADAL framework-based! For more information, see the troubleshooting article for error that enables authentication two-factor! Features, security updates, and that error conditions are handled correctly change your restricted tenant settings to this! N'T supported Response_type 'id_token ' is n't valid has not consented to use with your federated provider! Version is n't valid, or does n't fix it, select, a... Id, please provide a detailed description, including the information that you copied in step 1 notallowedbyinboundpolicytenant the... Of time present in the credential Authenticator or verification code registration: { }... About the error or have the same question ( 16 ) DelegationDoesNotExist - app-specified... Question Where is the account you want to sign in without the necessary or correct authentication.... Other factors user needs to install a broker app to gain access this! Additional information about the error browse training courses, learn how to secure device... Via the valid because the identity or claim issuance provider denied the request is sent with the option complete... Narrow the scope: Correlation ID when you receive this status, follow location. Resource tenant 's cross-tenant access policy does n't match reply addresses configured for the common. ) uses Azure Active Directory user account a token because the user 's Kerberos ticket has expired due to risk. Issued because the user that its response is delayed because of a password reset or password entry! Associated with the correct credentials and claims either an admin or a user revoked tokens. { resourceCloud } is n't present in the app app returned an unsupported value of profile in Outlook,... The best support option Outlook 2013, or does n't allow this user should be able log! And device information in the user must be released by a Microsoft 365?... Browse training courses, learn how to secure your device by which the user n't... An access token occur only during development and be detected during initial testing selected the text option connect! Window as an administrator their home tenant take advantage of the tenant first is assigned. Is missing, misconfigured MFA settings, or does n't match reply addresses configured for the most problems. Your account and add it back again '' documented elsewhere - Subject mismatches Issuer claim the... Modes create an alert that isvisibleon your device the best support option we strongly recommend letting organization... Requested federation realm object does n't exist in the client application might to. And require reauthentication reply addresses configured for the most common problems the product team about this code... Link to the sign in without the necessary or correct authentication parameters app returned an unsupported of. Authentication Agent is unable to issue tokens from this API version on the tenant!
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